Instant refunds
A guarantee is only as strong as the refund behind it.
Anyone can promise satisfaction. What separates a real guarantee from a line painted on a truck is how quickly the money comes back when a customer is not satisfied. TrustLayer sends it back in real time.
Most refunds take longer than the job did.
A customer asking for their money back is already unhappy. Then they wait. Five to ten business days is the standard answer across this industry, and every one of those days is a day they are telling somebody about it.
The delay is not a customer service failure. It is what happens when money has to travel back through every layer it came in through. TrustLayer sidesteps that by not handing the money over in the first place until your customer says the work is done.
One email starts it. Nobody has to approve it twice.
The same message that asks your customer to confirm the job is the message they use to say something is wrong. There is no separate refund request, no phone tree, and no case number.
The customer flags it
Instead of confirming, they say the work did not hold. That answer is attached to the job, so your office knows which tech, which address, and which day.
The money stops
Anything still under protection does not move. There is nothing to claw back, because nothing was released.
The refund goes out
You send it back in real time rather than scheduling it for the end of a cycle and hoping the customer stays patient.
Issuing a refund
A refund only needs an email address.
To send money back, you enter one thing: an email address. The person gets a secure link, adds their own bank account, and the refund is on its way. There are no account numbers to collect, no forms to chase, and no paperwork sitting on someone's desk.
Instant, anytime, across the US
The money moves in real time, any hour of any day, to anyone in the United States. There is no two or three day wait for it to clear and no holding pattern while an overnight batch runs. You send it and it is there.
You never touch their bank details
The person adds their own account to claim the refund, so their numbers stay with them. You issue the money from an email address alone, which keeps sensitive details off your desk and out of your records.
A fast refund is cheaper than a slow one.
The customer who gets their money back the same afternoon is annoyed. The customer who waits nine days for it writes the review, calls their card issuer, and warns the neighbor who was going to call you next month. Same refund, very different bill.
It also changes the conversation before the job. A guarantee you can describe in one sentence, and back up in one afternoon, is worth more at the estimate than the discount you were about to offer.
See how the confirmation works →