For owners
Your competitor has the same truck and the same price. Give them a reason.
You are quoting against a guy whose work the customer has never seen either. TrustLayer lets you tell them their money is protected until they say the job is done. He cannot say that.
The quote
The hardest part of the job is the part before the job.
A new customer does not know if you are the good one or the one who did their neighbor's job badly last year. Your reviews help. Your van helps. But at the moment they hand over a card, they are guessing.
TrustLayer takes the guess out. Their money is protected with a full refund guarantee until they confirm the work. You are not asking them to trust you. You are showing them they do not have to.
What you can now say
A guarantee that means something.
Your payment is protected until you tell us the job is done right. If it is not, you get a full refund to your card.
Put it on your website. Say it on the phone. Put it on the truck. It is not a promise you are making. It is how the payment works.
When something goes wrong
The complaint comes to you, not to the bank.
81% of customers say calling their bank is easier than calling the business. That is not because they are dishonest. It is because you gave them no route back that was easier.
Now they have a button. It pauses the money and puts the problem on your dashboard while you can still fix it. Send the tech back, and your customer confirms the redo.
Source: PayCompass 2025
Your techs
One photo. That is the whole ask.
They already mark jobs complete. Now that button asks for a note and a photo. Most of your good techs already shoot completion photos.
The record protects them too. When a customer claims the work was never done, your tech's own photo is what proves otherwise.
Issuing a refund
A refund only needs an email address.
To send money back, you enter one thing: an email address. The person gets a secure link, adds their own bank account, and the refund is on its way. There are no account numbers to collect, no forms to chase, and no paperwork sitting on someone's desk.
Instant, anytime, across the US
The money moves in real time, any hour of any day, to anyone in the United States. There is no two or three day wait for it to clear and no holding pattern while an overnight batch runs. You send it and it is there.
You never touch their bank details
The person adds their own account to claim the refund, so their numbers stay with them. You issue the money from an email address alone, which keeps sensitive details off your desk and out of your records.