About TrustLayer
We exist to make a guarantee mean something.
Our mission
Trust should not depend on who blinks first.
Every home service job starts the same way. One side has the money and no proof. The other has the work and no money. Someone has to go first, and whoever goes first is exposed. TrustLayer exists to remove that standoff.
We hold the customer's payment under a full refund guarantee and release it the moment they confirm the work. The business gets paid on a real agreement instead of a hopeful button, and the customer gets a guarantee backed by held funds rather than a slogan.
Our job is to make the promise on the truck mean something on the invoice.
What we value
The values behind the product.
Confirmation over completion
Value 01
A job is not done because a technician says so. It is done when the customer agrees. We tie the money to that agreement, and nothing about the product works any other way.
The customer holds the power
Value 02
The person who paid decides when the work is accepted. That single idea removes the standoff at the heart of every home service job, and it is why a guarantee from a TrustLayer business actually means something.
A record, not a promise
Value 03
Every job leaves a timestamped approval or a logged non-response. We would rather build a clean record than ask anyone to take a claim on faith, because a record is what holds up ninety days later.
Fair to both sides
Value 04
Protection that only helps one party is just leverage. TrustLayer protects the customer's money and the contractor's proof at the same time, so the honest business and the honest customer both come out ahead.
Built on serious infrastructure
Value 05
Money under protection sits at JPMorgan Chase, not in a workaround. We hold ourselves to bank-grade standards because people are trusting us with the part of the job that matters most.
Earn trust, then scale it
Value 06
We are onboarding a limited group of brands and learning from every one before we open the doors wider. Trust is the product, so we would rather grow it carefully than spend it fast.