Contactless cards have an EMV® Contactless Indicator on the back or the front of the card.
This means that the customer is using a contactless card that is not supported. For example, an international customer may have a card that isn't widely accepted outside their region.
The performance of contactless cards can vary based on the card design, such as the card material or the location of the antenna. As a result, some cards connect more easily than others.
Try the following to ensure a successful card read:
Tap to Pay lets you accept contactless payments, right on your mobile device — without any extra terminals or hardware. Accept payments from contactless credit or debit cards, Apple Pay, Google Pay, and other digital wallets. All you need is to ScanPay app on your Mobile.
Some of the devices supported for Tap to Pay (not an exhaustive list)
|Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 4, Pixel 4 XL, Pixel 5, Pixel 6, Pixel 6 Pro||Pixel 3a, Pixel 3a XL, Pixel 4a, Pixel 5a|
|Samsung||Galaxy A12, Galaxy A13, Galaxy A21, Galaxy A21s, Galaxy A23, Galaxy A32, Galaxy A42, Galaxy A51, Galaxy A52, Galaxy A53||Galaxy S9, Galaxy S10, Galaxy S20, Galaxy S21, Galaxy S22||Galaxy Note9, Galaxy Note10, Galaxy Note20||Galaxy Tab Active2, Galaxy Tab Active3|
|Oppo||A5, A9, A16s, A54s, A73, A74, A94, A96||Reno2, Reno3, Reno4, Reno5, Reno6, Reno7||Find X2, Find X3, Find X5|
|OnePlus||7, 7 Pro, 7T, 7T Pro, 8, 8 Pro, 8T, Nord, 9, 9 Pro, 9RT|
|Xiaomi||Redmi Note 10 5G||Redmi Note 10 5G|
With Tap to Pay, you can accept any form of contactless payment, including Apple Pay, Google Pay, and other digital wallets and contactless debit and credit card.
You can accept all types of contactless cards issued by Visa, Mastercard, Amex or Discovery
1) When accepting a contactless payment with the ScanPay app, the user interface indicates where the customer should hold their card or device on the screen, and when the tap is successful.
2) When the tap interface is ready, Ask the customer to hold their contactless payment method on the back of your device until the screen indicates the tap has been successful, and you hear the Tap to Pay success sound.
3) You need to wait for the ScanPay app to show the successful completion of the transaction. There are few more steps after the Tap
4) In case of the payment please reattempt based on the error messages on the ScanPay app.
All Android devices have NFC reader on the back side.
NFC reader might be at the top or middle or bottom of your device. Please check product specification of your brand to locate the NFC reader.
Samsung: The link below will guide you to Samsung's homepage where you can find the location of your NFC detection area with the help of pictures: https://www.samsung.com/hk_en/nfc-support/#devicelist
Google Pixel: To find the NFC detection area for your Google Pixel phone you can follow the link below. You will find the location of the NFC antenna shown on sketches: https://support.google.com/pixelphone/answer/7157629
For rest of the brands, please visit to the brand website, select your model and look for NFC location in Specifications or FAQs
There is no extra fee for Tap to Pay transactions, you will pay the standard fee irrespective of the payment method
No. Tap to Pay won't have a noticeable impact on battery life.
The business name that appears in the interface is based on the details provided under the Team Name on ScanPay App.
To change the name please go to the “Manage Team” section in the APP and you can edit the Team Name.
There are no specific limits for ‘Tap to Pay’ transactions
You can accept up to the limit provided by ScanPay for card transactions (which are the same for QR, invoice or Tap to Pay transactions)
In some cases, the card issuing bank may have certain limits on contactless transactions. Customers can call the bank to increase limits or scan the QR and pay on their Mobile.
Please send an email to email@example.com to keep the account on hold.
No one can access the ScanPay app without having access to your mobile authentication.
You need to download ScanPay mobile app and apply for an account. If you are approved then you will get access to Tap to Pay.
There is no separate application for Tap to Pay.