KEY HIGHLIGHTS
We have answered almost all your questions
Will using Tap to Pay on Android Phone affect the battery life of my device?
No. Tap to Pay won't have a noticeable impact on battery life.
Which Android devices are supported for Tap to Pay?
- Your device should have a functioning NFC
- Runs on Android 11 or above (update to the latest android for the best experience)
Some of the devices supported for Tap to Pay (not an exhaustive list)
What is Tap to Pay?
Tap to Pay lets you accept contactless payments, right on your mobile device — without any extra terminals or hardware. Accept payments from contactless credit or debit cards, Apple Pay, Google Pay, and other digital wallets. All you need is to ScanPay app on your Mobile.
Where exactly is the NFC reader on my Android phone located?
All Android devices have NFC reader on the back side.
NFC reader might be at the top or middle or bottom of your device. Please check product specification of your brand to locate the NFC reader.
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Samsung: The link below will guide you to Samsung's homepage where you can find the location of your NFC detection area with the help of pictures: https://www.samsung.com/hk_en/nfc-support/#devicelist
Google Pixel: To find the NFC detection area for your Google Pixel phone you can follow the link below. You will find the location of the NFC antenna shown on sketches: https://support.google.com/pixelphone/answer/7157629
For rest of the brands, please visit to the brand website, select your model and look for NFC location in Specifications or FAQs
When a customer taps their card, the interface displays a “Try a Different Card” or “Unable to Read Card” error. What does this mean?
This means that the customer is using a contactless card that is not supported. For example, an international customer may have a card that isn't widely accepted outside their region.
What payment types can I accept with Tap to Pay?
With Tap to Pay, you can accept any form of contactless payment, including Apple Pay, Google Pay, and other digital wallets and contactless debit and credit card.
You can accept all types of contactless cards issued by Visa, Mastercard, Amex or Discovery
What if a contactless payment card is not being read?
The performance of contactless cards can vary based on the card design, such as the card material or the location of the antenna. As a result, some cards connect more easily than others.
Try the following to ensure a successful card read:
- First, ask the customer to hold their contactless payment card directly on the device with the chip on the left side and the longer side of the card lined up with the edge of the tap area for several seconds.
- If the card still doesn't read, ask the customer to slide the card to center the chip directly over the notch on the device.
- If the contactless card remains unread without any feedback from the interface, the card might have a damaged antenna or might not work with contactless payments.
Is there an extra fee for Tap to Pay transactions?
There is no extra fee for Tap to Pay transactions, you will pay the standard fee irrespective of the payment method
Is there an amount limit for accepting Tap to Pay transactions?
There are no specific limits for ‘Tap to Pay’ transactions
You can accept up to the limit provided by ScanPay for card transactions (which are the same for QR, invoice or Tap to Pay transactions)
In some cases, the card issuing bank may have certain limits on contactless transactions. Customers can call the bank to increase limits or scan the QR and pay on their Mobile.
I lost my smartphone with the Tap On Phone application installed in it. What should I do?
Please send an email to support@goscanpay.com to keep the account on hold.
No one can access the ScanPay app without having access to your mobile authentication.
How do I know if the customer's payment card is contactless?
Contactless cards have an EMV® Contactless Indicator on the back or the front of the card.
How do I apply for Tap to Pay?
You need to download ScanPay mobile app and apply for an account. If you are approved then you will get access to Tap to Pay.
There is no separate application for Tap to Pay.
How do I accept payments with Tap to Pay using ScanPay?
1) When accepting a contactless payment with the ScanPay app, the user interface indicates where the customer should hold their card or device on the screen, and when the tap is successful.
2) When the tap interface is ready, Ask the customer to hold their contactless payment method on the back of your device until the screen indicates the tap has been successful, and you hear the Tap to Pay success sound.
3) You need to wait for the ScanPay app to show the successful completion of the transaction. There are few more steps after the Tap
4) In case of the payment please reattempt based on the error messages on the ScanPay app.
Can I change my business name in the Tap to Pay interface?
The business name that appears in the interface is based on the details provided under the Team Name on ScanPay App.
To change the name please go to the “Manage Team” section in the APP and you can edit the Team Name.
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